This page does two jobs. The first few sections cover using this website, and they apply to everyone who loads it. Everything from "How work gets agreed" onwards covers paid engagements, and applies once you hire us.
Who these terms are with
"OAS", "we", and "us" mean the studio operating byoas.com, based in Albania. "You" means whoever is reading the site or engaging us for work. Reaching us is one address: contact@byoas.com.
Using this site
You are welcome here. Read the pages, quote them, link to them, send them to a colleague. In return, do not do any of the following:
- Attempt to break, overload, probe, or gain unauthorised access to the site or the systems behind it.
- Scrape the site at a volume that degrades it for anyone else, or use automated tools to submit the contact form.
- Republish substantial parts of the writing as your own, or strip attribution from it.
- Use the site to send us anything unlawful, or anything belonging to a third party who has not agreed to it.
We may block access if any of that happens. No notice, no explanation owed, though you are welcome to ask.
What is on the site is information, not an offer
Service descriptions, feature lists, comparisons, and anything in the news section are written to be accurate on the day they are published, and are kept current in good faith. None of it is a binding offer, a quote, or professional advice on your particular situation. Prices and scope come from a proposal written for you.
Where we compare our approach to other tools, those comparisons reflect publicly available information at the time of writing. Other products change their pricing and features without telling us.
Getting in touch is not a contract
Sending the contact form starts a conversation. It does not reserve capacity, commit either of us to anything, or oblige us to take the work. We read every enquiry and reply to the ones we can help with. What we do with your details is set out in the privacy policy.
How work gets agreed
Every engagement starts with a written proposal: what is being built or supplied, what it costs, and roughly when. Work begins once you accept it in writing and any deposit has cleared. Anything not in the proposal is not in scope, which cuts both ways — it is why the timeline holds.
Changes are normal. A change to agreed scope is quoted before it is built, and either becomes an amended proposal or waits for a later phase. We do not do surprise invoices.
We need things from you too: content, brand assets, access to domains and accounts, and answers to questions within a reasonable time. A timeline assumes those arrive. When they do not, the schedule moves by roughly the delay, and we will say so rather than absorb it silently.
Payment
- Websites and landing pages are a project fee, normally split into a deposit before work starts and the balance at launch. The proposal states the split.
- The CRM is a one-time purchase, invoiced once. See the section below.
- Virtual assistant work is a monthly retainer, invoiced in advance for the coming month.
- Custom work and modifications on top of any of the above are quoted separately, either as a fixed fee or against an hourly rate stated in the proposal.
Invoices are due within the period stated on them, 14 days unless agreed otherwise. If an invoice goes unpaid we may pause work and withhold delivery of anything not yet handed over, after telling you first. We would rather sort out a cash-flow problem than escalate one.
The CRM
The CRM is sold as a one-time purchase. You pay once and you keep using it. There is no subscription, no per-seat monthly charge, and no licence that expires and takes your access with it. That is the point of the product and we are not going to erode it in a terms page.
Two honest caveats, neither of which is a hidden fee:
- Running it costs what running software costs. Hosting, your domain, and any third-party services it connects to are billed by those providers, to you, at their prices. We will tell you what those are before you buy.
- Ongoing support and new features are separate. Setup, migration, training, and the support arrangement after launch are scoped in the proposal. Buying the CRM buys the CRM, not an open-ended commitment of our time.
The purchase grants your business a perpetual, non-exclusive right to use the CRM for its own operations. It does not let you resell it, sublicense it, or distribute it to other businesses. The underlying software remains ours.
Websites
We build sites to the scope in the proposal, on the pages and features it lists, with a stated number of revision rounds. Revisions are for refining what was agreed, not for redesigning it; a new direction is a new quote.
You own your content and you are responsible for it — the copy, the images, the listings, the claims, and the rights to all of them. If you supply something you do not have permission to use, that is on you, and you agree to cover us if a rights holder comes asking.
After launch, the site is yours to run. We do not hold your domain, your hosting account, or your credentials hostage; access is handed over as part of delivery.
Virtual assistants
A virtual assistant engagement is a monthly retainer for an agreed number of hours. Unused hours do not roll over unless the proposal says they do, and hours beyond the retainer are quoted before they are worked.
The assistant is our personnel, not your employee. No employment, agency, or partnership relationship is created between you and them, or between you and us. They will follow your processes, work your tools, and keep what they see confidential — but they work under our engagement, and instructions on how the service is performed come through us.
Either side can end a retainer with 30 days' written notice, effective at the end of a billing month. Work already invoiced is still payable.
Who owns what
- Your material stays yours. Content, data, brand assets, and anything you supply remain your property throughout and after.
- Deliverables transfer on payment. Once a project is paid in full, the custom design and front-end code built for you are yours to use, modify, and host wherever you like.
- Our tools stay ours. The underlying CRM software, and the reusable components, patterns, and libraries we bring to a project, remain our intellectual property. You get a licence to use them in what we built for you, not ownership of them.
- This website stays ours. The design, code, and writing on byoas.com are ours. Quoting and linking are fine; wholesale copying is not.
- We may show the work. Unless you ask us not to, we may include a finished project in our portfolio and name you as a client. Say the word and we will not.
Third-party services
Projects often connect to things we do not control: MLS feeds, portals, payment processors, email and messaging providers, calendars, and hosting platforms. Each has its own terms, its own pricing, and its own uptime. We will integrate them competently and tell you what they cost. We cannot be responsible for one of them changing its API, raising its price, or going down.
What we do not promise
We are direct about this because the industry usually is not. We build good work and we stand behind the craft. We do not promise outcomes that depend on a market, a search engine, or a sales process we do not run:
- No guaranteed rankings. Nobody can promise a search position. We can promise a technically sound, fast, indexable site, and we do.
- No guaranteed leads, deals, or revenue. A site and a CRM improve the odds. They do not close for you.
- No promise of uninterrupted service. This site and anything we host depend on providers with their own outages.
Beyond that, the site and its content are provided as they are, without warranties of any kind other than those the law does not allow us to exclude.
Confidentiality
Anything you share with us that is not public — your numbers, your pipeline, your clients, your plans — stays between us, and is used only to do the work. That obligation outlives the engagement. It does not cover information that was already public, that you make public, or that a law or court requires us to disclose.
Liability
If we get something wrong, our total liability for any engagement is capped at the fees you paid us for that engagement in the 12 months before the claim. We are not liable for lost profits, lost data, lost business, or other indirect losses.
Nothing here limits liability that cannot lawfully be limited, including for fraud, or for death or personal injury caused by negligence. If you are a consumer rather than a business, your statutory rights are unaffected by anything on this page.
Ending an engagement
Either of us can end a project in writing. If you end it, work completed up to that point is payable and anything paid in advance for work not yet done is refunded. If we end it, for any reason other than your breach, we will refund the unearned portion and hand over what has been built. Retainers follow the 30-day notice in the virtual assistant section.
Changes to these terms
We may update this page. The date at the top changes when we do, and the version in force for your project is the one that applied when the proposal was signed. We will not apply a later change retroactively to work already agreed.
Governing law
These terms are governed by the laws of the Republic of Albania, and the courts of Tirana have jurisdiction over any dispute. Before either of us goes near a court, we agree to spend a genuine effort resolving it by talking. It has never yet come to more than that.
If any part of this page turns out to be unenforceable, the rest of it still stands.
Contact
Anything on this page, or anything you want clarified before signing: contact@byoas.com, or the contact form.
This page is written to be clear and accurate, not to serve as legal advice. If your situation turns on a clause here, take advice on it.